Advanced service desk with SLAs, ticket escalations, and maintenance work orders
This extension includes optimized views for iOS and Android mobile applications. We provide a seamless integration that ensures consistent branding across all devices without requiring additional configuration.
Take maintenance management to the next level. Helpdesk Pro adds SLA tracking, automatic escalation, and work order management on top of the core complaints module. ✅ SLA configuration per complaint category (e.g. plumbing: 24 hr, electrical: 4 hr) ✅ Automatic escalation to supervisor if SLA breached ✅ Work order creation with assigned vendor/contractor ✅ Material and labour cost tracking per work order ✅ Resident satisfaction rating after closure ✅ SLA compliance dashboard for committee review ✅ Mobile app for maintenance staff to update status on-site ✅ 59-language resident communication support
Annual Maintenance Contract tracking — never miss a renewal with automated alerts
Renovation permissions, work permits, and document tracking for interior works
Visual shift scheduling and duty assignment for society staff
Professional extensions designed for the high-end development ecosystem.
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